Privacy Policy

Amanda Dental Clinic respects your privacy and is committed to protecting the personal information you provide in the best possible way, ensuring that such information is not accessed, used, or disclosed without your consent. This is also a core principle that every member of Amanda Dental Clinic upholds in the consultation, examination, and dental care for each client.

1. Purpose of collecting personal information

When customers register for a free consultation on this website, Amanda Dental Clinic collects the following personal information:

• Full name
• Phone number
• Email
• Consultation needs

All personal information we collect is aimed at protecting the customer’s rights and ensuring the operation and quality of Amanda Dental Clinic’s services.

2. Scope of information usage

Personal information collected by Amanda Dental Clinic is used for the following lawful purposes:

• Appointment booking: to handle issues related to scheduling before customers visit the clinic.
• Customer service: including responses to requests, inquiries about promotions, schedule changes, FAQs, or other arising issues.
• Personalization: using the provided personal information to help manage accounts, operate, and maintain service quality.
• Security: to prevent impersonation or fraudulent activities.
• As required by law: in the case of legitimate requests from competent authorities or relevant parties (if applicable), we are obliged to provide customer data in accordance with legal regulations.

3. Information storage period

• We securely store the personal information you provide in Amanda Dental Clinic’s management system. Customer data will be retained until the customer requests deletion.
• However, personal information related to orders or customer care services will still be managed and circulated internally by Amanda Dental Clinic.

4. Address of the unit collecting and managing personal information

Amanda Dental Clinic Headquarters

• Branch 1: 15s An Da, Lach Tray, Hai Phong
• Branch 2: 197 Thuy Khue, Tay Ho, Hanoi
• Hotline: 090 423 8988 – 098 292 0476
• Email: info@nhakhoamanda.com

5. Customer rights regarding personal information

• Customers have the right to provide personal information to Amanda Dental Clinic and may change their decision at any time.
• Customers have the right to review, update, modify, or delete their personal information by requesting support from Amanda Dental Clinic.

6. Commitment to personal information security

• Customer personal information on the website is strictly protected according to Amanda Dental Clinic’s personal data protection policy. Collection and use of customer data is only done with the customer’s consent unless otherwise required by law.
• We do not use, transfer, disclose, or provide your personal information to any third party (except our delivery partners, affiliated units, or as required by law) without your consent.
• In case our data servers are attacked, leading to the risk of customer data loss, we are responsible for notifying the authorities for timely investigation and resolution.
• When receiving feedback or complaints from customers, we will verify the information and, if accurate, will take appropriate actions depending on the severity of the issue to protect both parties.
• If the matter exceeds our authority, Amanda Dental Clinic will request the support of relevant authorities. In such cases, Amanda Dental Clinic will still coordinate and assist to best protect the customer’s rights.
• Any dispute between Amanda Dental Clinic and the customer will be resolved through negotiation. If no mutual agreement is reached, either party may file a complaint to the competent authority for resolution.

7. Contact information

If you have any questions regarding Amanda Dental Clinic’s privacy policy or our actual collection and management of personal information, please contact us via hotline: 090 423 8988 – 098 292 0476.